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On-line Services |
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TYAN offers a wide range
of online services to accommodate your varied support environments. TYAN provides
a full service Technical Support portal that provides best in class support services
to every customer type. TYAN also offers a fully searchable online FAQ database
for customers to research and find detailed explanations for their issues.
TYAN also offers the ability to use Instant Chat software to allow greater instant
communication between TYAN and our valued customers.
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How to Interact with TYAN online
Options 1 : Ask a Question
Submit and manage a support case through the TYAN Technical Support Portal.
Options 2 : Instant Chat
Chat with a TYAN Technician through Instant Chat.
Options 3 : Q&A Database
Find answers to your issues through the TYAN FAQ Knowledge Base. |
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Ask a Question
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The TYAN Online support system is designed to handle all types of customer inquiries
from technical support issues to various pre-sales related requests and much, much
more.
For Technical Support inquiries, TYAN offers a robust Online Technical Support Portal
which allows you to file technical support tickets, check progress on open tickets,
review historical information, find answers to known issues (FAQ Knowledgebase)
and much more.
For Pre-Sales inquiries, TYAN offers the ability to request information on the latest
technology, request specialized sales assistance, find preferred vendors or distributors
and locate system integrators.
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NOTE: To use the TYAN Technical Support Portal, you must already have a user name
and password. If you do not already have an account, you can create one with these
instructions or click here.
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1.Click on "Online Tech Support Help"
2.Then click on "Create new account".
3.Follow the on-screen instructions to create an account.
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Instant Chat
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TYAN offers our customers the ability to communicate with
our Technical Support staff in real time. TYAN Live Help is an online, real
time way to contact a TYAN technician.
The TYAN Live Help service allows customers to log onto our instant chat system
and ask any technical support or pre-sales related questions for any of TYAN’s product
lines.
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Q & A Database
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